Westward is reducing our carbon footprint having installed solar PV and EV chargers at our offices, and now having our first fully electric vehicles.
I just wanted to let you know that we have just had our boiler serviced yesterday by one of your engineers by the name of Rhys. Firstly he was very courteous to myself and my wife and was very professional in his servicing. Nothing was overlooked during the time whilst at our property. We both commented after he left that you should be made aware of what a Diamond you are lucky to have and hopefully you can let him know that some customers do appreciate his diligent work and his pleasant manner. To be honest I kept him outside his van for 5 minutes talking about his love of Rugby for which I used to play locally many years ago against his home Village. Thank you for sending us such a delightful engineer. Mr Hill (Carmarthen) - September 2023
I just wanted to feed back to you directly about the excellent experience that I had this morning when Mike (engineer) came to carry out an annual service on my gas boiler. He is a true credit to your organisation, exemplified by his professional, friendly manner. He took time to explain the steps he was taking and clearly knew his field very well. He was neat in his work, tidy and thorough. You have a first-rate employee in Mike! Mr Brown (Swansea) - July 2023
An engineer visited my property this morning to check the water boiler. I would just like to say that he was the nicest, well mannered and friendliest contractor you have sent. I commend you for employing such courteous staff. Mr Evans (Swansea) - June 2023
On Monday I was attended by one of your engineers with an apprentice to replace a radiator and service the boiler. For the last few years I have had a recurring boiler problem that none of your engineers have been able to cure until now. This engineer was diligent and used his expertise to cure the problem and now the boiler is once again working more efficiently than it has done for a long time. Please pass on my thanks to him (and consider giving him a raise!) for returning the boiler to its past operation. Mr Griffiths (Ammanford) - April 2023
Just a quick email to express my appreciation to the engineer who came out to me a few times whilst I was having problems with my boiler. Thanks too to the office staff too were always polite and helpful when I rang. I am happy to report that since the cracked flue pipe has been replaced the boiler is working normally again. Mrs Williams (Ammanford) - March 2023