Family Housing Association Dementia Friends - August 2017

Westward engineers and staff attended a Family Housing Association workshop to learn about becoming Dementia Friends.

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What our customers say...

We've had several engineers to our home over the last few years and cannot say a bad word about one of them. We had Alex down on the 14th of November. He phoned us beforehand to let us know he was on his way over. He was easy to talk to, very kind and polite (he took his shoes off out of respect which I really appreciated as it drives me mad having muddy wet footprints on the floor!). We asked if he could check the radiators in the bedrooms and he ended up checking them in all of the rooms and making sure they were all working fine. I would also like to mention I have spoken to Lisa several times on the phone and she has always been so helpful and understanding if we've had to rearrange an appointment due to work. Lauren - December 2023

I just wanted to let you know that we have just had our boiler serviced yesterday by one of your engineers by the name of Rhys. Firstly he was very courteous to myself and my wife and was very professional in his servicing. Nothing was overlooked during the time whilst at our property. We both commented after he left that you should be made aware of what a Diamond you are lucky to have and hopefully you can let him know that some customers do appreciate his diligent work and his pleasant manner. To be honest I kept him outside his van for 5 minutes talking about his love of Rugby for which I used to play locally many years ago against his home Village. Thank you for sending us such a delightful engineer. Mr Hill (Carmarthen) - September 2023

Westward Energy Services

Family Housing Association Dementia Friends – August 2017

What our customers say...