Here’s what our customers say about us…



  • I wish to compliment the Westward Engineer and contact centre staff who assisted me with a heating issue. All issues have been resolved quickly and efficiently for me and I wish to pass on thanks.

    Mr Thomas – January 2018
  • I would like to record my appreciation for the person from Westward who came out on Xmas day and the one who came out on the 27th December for their kindness and courtesy to me in my distress.

    Miss Worner – December 2017
  • I just phoned to say thank you very much for everything and that both Peter and Mike were very helpful and Peter explained everything he was doing today. I live on my own and always wary of men calling but would be happy to have both back to work in my home.

    Mrs Prosser (Llanelli) – December 2017
  • I hope you don’t mind me contacting you directly but I wanted to pass on some very positive feedback about one of your employees. After having a plumbing nightmare and flooded house we experienced some of the worst customer service you could imagine, from the original plumbing contractors to the insurance customer service and a few others in-between. It was only when Dan arrived that my wife and I actually had our faith restored. He was absolutely brilliant – not only sorting the problem but following up via text and ensuring everything was okay. Even after his job was finished he still kept in touch to see if we had got everything sorted. He is a credit to your company and both my wife and I would be more than happy to recommend Dan and the services of Westward in the future.

    Mr Whitehurst (Cardiff) – December 2017
  • I am phoning up to thank your engineer for work carried out and also his polite manner.

    Mr Rees (Swansea) – November 2017
  • Carmarthenshire County Council thanked Westward for engineer Peter’s excellent work and problem solving enabling the recommissioning of 2 domestic heating systems that were not as straightforward as first thought.

    Carmarthenshire Council (Pontyberam) – October 2017
  • Westward were asked to attend to my 90 year old mother’s boiler fault this week. The boiler was beyond repair and we were quoted to replace it the following day.  The boiler was fitted the next day and we are delighted at how quick the response was.

    Mrs James (Swansea) – October 2017
  • I want to pass on my compliments regarding a visit on the 20/9/17 for a water leak. Corey attended and resolved the issue professionally and quickly.

    Mrs Crag (Carmarthen) – September 2017
  • Daniel is amazing, he has done a fantastic job.  He’s an ambassador to the company and his customer service was outstanding.

    Miss Chadwick (Cardiff) – September 2017
  • Corey has called here this morning to fit TRVs to radiators.  Corey was absolutely marvellous, such a polite man, he’s a great young lad and very patient as there were many air locks.

    Mrs Hinton (Swansea) – August 2017
  • Mike serviced my heating today plus 2 fires and I have to say he was wonderful, absolutely great, a gentleman, very clean and put everything back the way it was. He was 1st class and I am very grateful that every year Westward sends a reliable 1st class engineer.

    Mr Morgan (Llanelli) – May 2017
  • I am very happy with the engineer Andrew who called. He was very kind and gentle. He worked really well and repaired the job straight away. I am over the moon with Andrew as a whole. I would be more than happy to have Andrew return to my property if i have any future problems.

    Mrs Davies (Carmarthen) – February 2017
  • Had one of your heating engineers round at my flat from December January to fix the radiators. Just had to say Daniel was one of the most helpful and kind people to come to the flat to work. Nothing was too much trouble for him and even when I messed up the controls he came back to show me again how to work the radiator, He is a credit to your company.

    Mrs Sandbrook (Cardiff) – January 2017
  • I want to compliment the Westward engineer “Andrew” who attended the job today. I am a nervous person but he was so nice and lovely and put me at ease. I want to pass on thanks for your swift and friendly response.

    Mrs Grey (Neath) – January 2017
  • I would just like to say thankyou to your engineer who came out today to carry out safety check at my property. Not only was he polite freidly and professional but he helped me with a problem. He is a credit to your company. I just wanted you to know his kindness was appeciated as was his professionalism.

    Mrs Delaney (Cardiff) – January 2017
  • Your engineer was brilliant and explained everything to us. We are pleased at how quick he returned after a call out of hours.

    Mr Green (Pontardawe) – January 2017
  • I want to thank Westward for the excellent service received with Alex and Andrew in the past and for Andrew quickly rectifying the problem with my oil gauge last night.

    Mrs Williams (Cross Hands) – December 2016
  • I would like to thank Dan and Sean for attending, they were very helpful and patient. I an overwhelmed with their work, I was highly impressed with their great customer service skills.

    Mrs James (Skewen) – November 2016
  • The engineer came today to service my boiler. He was extremely polite and helpful, absolutely fabulous.

    Mrs Gladwyn (Neath) – November 2016
  • What a lovely man Colin is. He’s been to my home today, he was very polite, very efficient, has left the area spotless, he took the fire out and you can’t even see where he has been. Very clean. He’s a credit to your organisation.

    Mrs Jones (Llanybydder) – October 2016
  • I am phoning to offer my praise for your engineer Andrew who has just been to service my boiler. He was brilliant and really efficient in the way he carried out his work. I had a problem with last year’s service which was done by another company and didn’t receive my copy of the boiler service. l was so impressed by your service and the smooth process from start to finish.

    Mrs Phillips (Neath) – August 2016
  • As per our quality procedure we contacted Mr Prichard to arrange a quality visit. Mr Prichard stated that he has never seen such a clean working and polite staff and was very impressed by the perfectionist approach of Westward from the boiler annual servicing to the fitting of a fireside suite. He went on to say he was overwhelmed with the high standard of work that we have carried out.

    Mr Pritchard (Swansea) – June 2016
  • Thank you for the fire suite install that the engineer has done. It was a first rate job. The engineer was very good and very clean.

    Mr Jones (Swansea) – May 2016
  • I want to pass on a compliment to you especially Steve who came to sort out the heating issue. Julie from admin was very impressed with Steve and his professional manner and more importatly how he rectified the issue / fault.

    Mr Upton (Swansea) – February 2016
  • I was ill at home and thanks for the speed at replacing the faulty part for the gas boiler in such wintry weather conditions.

    Mrs Hayward (Swansea) – January 2016
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