New Westward Employee – October 2017

One of your electricians, Daffydd, just came to our Housing Association (Caredig) property in Llangennith. We just wanted to say thank you, he was really knowledgeable, answering all our questions and was really keen to find out the issue and solve all the problems he found along the way.  He really put our minds at rest.  Thanks again. Mrs Simmons (Swansea) - December 2023

We've had several engineers to our home over the last few years and cannot say a bad word about one of them.  We had Alex down on the 14th of November.  He phoned us beforehand to let us know he was on his way over.  He was easy to talk to, very kind and polite (he took his shoes off out of respect which I really appreciated as it drives me mad having muddy wet footprints on the floor!).  We asked if he could check the radiators in the bedrooms and he ended up checking them in all of the rooms and making sure they were all working fine.  I would also like to mention I have spoken to Lisa several times on the phone and she has always been so helpful and understanding if we've had to rearrange an appointment due to work. Lauren - December 2023

I just want to express my appreciation to the engineer that attended today. He was helpful and professional throughout and went out of his way to book in a second boiler service which wasn’t scheduled at the time of his visit. Since we started using Westward all the staff and customer support staff have been first class. Would recommend any day! Mr Rees (Swansea) - October 2023

I just wanted to let you know that we have just had our boiler serviced yesterday by one of your engineers by the name of Rhys.  Firstly he was very courteous to myself and my wife and was very professional in his servicing.  Nothing was overlooked during the time whilst at our property.  We both commented after he left that you should be made aware of what a Diamond you are lucky to have and hopefully you can let him know that some customers do appreciate his diligent work and his pleasant manner.  To be honest I kept him outside his van for 5 minutes talking about his love of Rugby for which I used to play locally many years ago against his home Village.  Thank you for sending us such a delightful engineer. Mr Hill (Carmarthen) - September 2023

I just wanted to feed back to you directly about the excellent experience that I had this morning when Mike (engineer) came to carry out an annual service on my gas boiler.  He is a true credit to your organisation, exemplified by his professional, friendly manner.  He took time to explain the steps he was taking and clearly knew his field very well.  He was neat in his work, tidy and thorough.  You have a first-rate employee in Mike! Mr Brown (Swansea) - July 2023